We want you to love what you ordered from Kessa. If something isn’t right, here’s how we’ll make it right.
Return any unused item in its original condition within 30 days of delivery for a full refund or exchange. Made-to-order and personalised pieces are the only exceptions.
Email us with your order number and we’ll send a prepaid return label. Once your item is back with us, refunds are issued to your original payment method within 5–7 business days.
If anything arrives damaged or incorrect, contact us within 48 hours and we’ll arrange a replacement at no cost to you.
